Xpedr

Refund Policy

Last updated June 27, 2026

This Refund Policy explains how refunds work for fees paid to Xpedr for hosting on the platform. It does not cover entry fees or other charges that participants pay directly to event organizations — those are handled by the organization that runs the event.

1. Two kinds of payments

  • Platform fees (Xpedr) — pay-per-event publish credits and Premium subscriptions, processed through our payment partner when checkout is available.
  • Event entry fees (organizations) — prices set by hosts (e.g. GCash, bank transfer). Xpedr does not collect, hold, or refund these payments.

If you need a refund for an event you registered for, contact the organization listed on the event page. Their cancellation and refund rules apply.

2. Pay-per-event publish credits

When you pay the platform fee to publish an event (or buy a publish credit), that payment unlocks hosting for that event on Xpedr. Once a credit has been applied to publish an event, it is non-refundable.

If you paid for a credit but have not used it to publish an event, contact us within 14 days of payment. We may offer a refund or account credit at our discretion, minus any payment processing costs we cannot recover.

3. Premium subscriptions

Premium is billed on a recurring schedule (monthly or yearly, as shown at checkout). You can cancel anytime from your organization settings — cancellation stops future renewals through our payment partner.

  • We do not provide prorated refunds for the current billing period after payment has been processed, unless required by applicable law.
  • After cancellation, Premium access ends according to how your subscription was closed (immediately or at period end, as shown in the product at the time of cancellation).
  • If a renewal was charged in error after you cancelled, contact us promptly with your organization name and receipt details.

4. Failed or duplicate charges

If you were charged twice for the same platform fee, or checkout failed but your account was still debited, email us with the date, amount, and payment reference. We will investigate with our payment provider and correct confirmed errors.

5. Chargebacks

Please contact us before opening a chargeback or payment dispute. Chargebacks for valid platform fees may result in suspension of your organization account while the dispute is resolved.

6. How to request a refund

Email [email protected] or use our contact form with:

  • Your account email and organization name
  • What you paid for (pay-per-event credit or Premium subscription)
  • Date and amount of the charge, and any payment reference from your receipt
  • A brief explanation of why you are requesting a refund

We aim to respond within a few business days.

7. Changes

We may update this policy as billing features evolve. The “Last updated” date at the top will change when we do. Continued use of paid features after updates means you accept the revised policy.